top of page

H

1. Introduction

 

Urban Vitality Hub Ltd (“we,” “our,” or “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information in accordance with the UK Data Protection Act and the General Data Protection Regulation (GDPR), and your rights regarding your personal information.

 

2. What We Do

 

Urban Vitality Hub Ltd provides:

 

  • Nutritional therapy services to support health through diet, lifestyle, and supplement advice.

  • Preventative healthcare and optimisation of physical and mental well-being.

  • Support for chronic conditions via personalised nutrition plans and functional testing.

  • ​

Through consultations, dietary and lifestyle analysis, and biochemical testing, we aim to identify underlying causes of health concerns and create personalised plans for each client.

 

3. How We Obtain Your Personal Data

 

You may provide personal data by:

 

  • Completing a nutritional therapy questionnaire.

  • Signing a terms of engagement or consent form.

  • Participating in consultations or workshops.

  • Communicating via email, telephone, the Practic Better app.

  • Making payments online or by card.

 

This data may include:

 

  • Basic details: name, address, email, phone number, and next of kin

  • Medical and health information: history, current conditions, diet, lifestyle, medications, supplements, and test results

  • GP or other healthcare provider contact details

  • Bank or payment information​

​

We process personal data under Article 6 UK GDPR, including the performance of a contract, legitimate interests, and compliance with legal obligations where applicable. We process health and other special category data under Article 9 UK GDPR for the provision of health care and nutritional therapy services and with your explicit consent where required.

 

Information from Other Sources

 

We may also obtain:

 

  • Biochemical test results from laboratories

  • Medical or treatment information from other healthcare providers (with your consent)

 

If you do not consent to us coordinating with other providers, our care may be less effective.

 

4. How We Use Your Personal Data

 

We act as a Data Controller and, in some cases, Data Processor for your personal data. We will only use your information for:

 

  1. Providing direct healthcare and personalised nutritional advice.

  2. Processing applications, payments, and memberships.

  3. Communicating appointments, events, and updates.

  4. Coordinating care with other healthcare providers (with your consent).

  5. Complying with legal and regulatory obligations.

 

We may also use anonymised case histories for research, training, or professional development, but only with your explicit consent.

 

We will never sell your data.

 

5. Sharing and Disclosure of Data

 

We treat your data as confidential. However, we may share it with:

 

  • Our professional bodies (ANP, GNC, BANT, CNHC) to process complaints or verify practitioner status.

  • Trusted service providers (e.g., secure databases, email platforms, payment processors) under confidentiality agreements

  • Regulatory authorities when legally required (e.g., safeguarding, serious crime, or court orders).

 

We will seek your express consent before sharing information with your GP, other healthcare professionals, or third-party wellness services, except in cases of vital interest (e.g., risk of serious harm).

 

6. Your Rights Under GDPR

 

You have the right to:

 

  • Access your personal data (subject access request).

  • Request corrections or updates to your data.

  • Request deletion or restriction of processing where legally permissible.

  • Object to certain types of data processing.

  • Receive a copy of your personal data in a portable format.

  • Withdraw consent for marketing at any time.

 

To exercise your rights, email hello@urbanvitalityhub.com We respond to all requests within one month.

 

7. Data Storage and Security

 

We protect your personal data by:

 

  • Storing information in secure, encrypted, cloud-based systems (AWS).

  • Restricting access to authorised personnel only.

  • Using encryption on laptops and secure servers.

  • Complying with PCI DSS v3.2 for payment processing.

  • Ensuring all external processors meet GDPR and data security standards.

 

We also have 24/7 infrastructure monitoring and backup systems to safeguard against data breaches.

​

Some service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection law.

 

8. Data Retention

 

  • Client records are retained for a period of seven years following the end of the professional relationship.

  • Records of barred or excluded clients are retained to protect public safety.

  • Data is securely deleted when no longer required.

 

9. Website Data, Cookies and Analytics

​

Our website uses cookies and similar technologies to ensure the website functions correctly, provides a secure browsing experience, and improves usability.

​

Essential cookies may be used to support website functionality, security, form submissions, and user preferences. These cookies are necessary for the operation of the website and do not require consent.

​

You can manage or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

​

Where we introduce additional analytics, advertising, or marketing cookies in the future, this Privacy Policy will be updated accordingly and any required consent will be obtained.

 

10. Marketing and Consent

 

  • If you subscribe to our mailing list or otherwise opt in to receive marketing communications, we may send you newsletters, event invitations, updates, and information about our services.

  • You can opt out at any time via email or the unsubscribe link.

 

11. Complaints

 

If you have concerns about how we handle your data, please contact us first at hello@urbanvitalityhub.com. We will acknowledge your complaint within 30 days and aim to resolve it within three months.

​

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). Further information is available from the ICO at https://ico.org.uk

 

12. Updates to This Policy

 

We may update this Privacy Policy from time to time to reflect legal or operational changes. The latest version will always be available on our website.

 

13. Contact Us

​

Urban Vitality Hub Ltd is the Data Controller responsible for the personal information collected and processed through our services.

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your data protection rights, please contact us using the details below:

​

Urban Vitality Hub Ltd

Registered Office: Cube House, 5a Whytecliffe Road South, Purley, Surrey, England, CR8 2AY

Email: hello@urbanvitalityhub.com

Company Registration Number: 15029858

​

We will respond to privacy and data protection enquiries as promptly as possible and in accordance with applicable data protection laws

​

Effective Date: June 2026

bottom of page